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Pay your bill
automatically with Easy Pay. AEL&P can automatically take your payment from
your checking account, on the day of the month that you
request, and subject to a maximum total payment amount you
set. You can even have email notifications.
Here's
what you do.
Download an
Easy Pay Form. Authorize
a maximum amount you want to have paid automatically with
Easy Pay. AEL&P suggests you consider setting this
at 25% over your highest bill. Note: Easy Pay will
cover your bill up to the maximum payment you set. Any
balance over the maximum must be paid "the old
fashioned way" and by the due date on the bill to avoid
late fees/finance charges.
Pick a day
of the month when your payment is to be automatically made.
Make sure the date is well in advance of when AEL&P
normally bills your account. Please understand that if
your selected payment date occurs on a weekend or on a bank
or AEL&P holiday, your payment will be made the first
available business day following your selected
payment date.
Send
the completed authorization form to AEL&P along
with a voided check.
Pay
your AEL&P statements as you do now until your statement
indicates that your instructions have been implemented.
This could take as many as two bills.
What happens next?
AEL&P will process your
authorization.
AEL&P will send a zero
dollar test transaction to your bank and your bank will
confirm.
AEL&P will include a
message on your statement when the statement is scheduled
for automatic payment. You'll find it where you
normally write in your payment amount.
AEL&P will send an e-mail
(if an e-mail address was supplied) to let you know the
total amount of your bill when it's issued, and also when
the automatic transaction is sent to your bank for
processing.
Notes:
If you need to know if a Payment
has been charged against your bank account, you need
to contact your bank.
In the case of an
erroneous debit, you must contact
your bank within sixty (60) days of receiving your
account statement containing the error.
Your bank must investigate and resolve the error
within forty-five (45) days, but if it has not done so
within ten (10) days, your account should be re-credited for
the amount in question while your bank finishes the
investigation.
If you need to change
your arrangements with us, AEL&P needs to
receive your written request at least three
(3) working days prior to your payment date. Changes
related to your maximum payment amount and payment date can
also be made using this website. Click here to access
My
Account. Use your password to access your Easy Pay
account information. This link can also be found on
our homepage.
Your billing statement is your
official notification of electronic transactions and the
status of your account.
If you are requesting e-mail notification, understand
that delivery problems can be beyond AEL&P’s control.
If you change your e-mail address, change
it using the
My Account features on this website or contact us at billing@aelp.com.
If you have additional
questions, call Customer Service at (907) 780-2222, or e-mail billing@aelp.com.
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