AEL&P can automatically take your payment right from your checking
account on the day of the month that
request. You can also set a maximum total payment amount, and
get email notifications throughout the process. Here's how to get
Easy Pay Form: Authorize
a maximum amount you want to have paid automatically with
Easy Pay. AEL&P suggests you consider setting this
at 25% over your highest bill. Note: Easy Pay will
cover your bill up to the maximum payment you set. Any
balance over the maximum must be paid "the old
fashioned way" and by the due date on the bill to avoid
late fees/finance charges.
If you want to pay the same amount every month, regardless
of your bill amount, then you can set both the minimum and
maximum dollar amount to your average monthly bill amount.
Example: If your average bill amount is $150, enter
$150 in both the minimum and maximum field. You will
then pay that amount every month and level out your higher
winter bills. To get your average bill amount call our
office at 780-2222.
Pick a day
of the month when your payment is to be automatically made.
Make sure the date is well in advance of when AEL&P
normally bills your account. Please understand that if
your selected payment date occurs on a weekend or on a bank
or AEL&P holiday, your payment will be made the first
available business day
following your selected
the completed authorization form to AEL&P
along with a voided
Pay your AEL&P statements as you do now until your statement
indicates that your instructions have been implemented.
This could take as many as two bills.
What happens next?
AEL&P will include a message on your statement when the statement is
scheduled for automatic payment. You'll find it where you normally
write in your payment amount.AEL&P will send an e-mail (if an e-mail address was supplied) to let you
know the total amount of your bill when it's issued, and also when the
automatic transaction is sent to your bank for processing.
you need to know if a Payment has been charged against
your bank account, you need to
contact your bank.
the case of an erroneous debit, you must
contact your bank
within sixty (60) days of receiving your account statement containing
the error. Your bank must
investigate and resolve the error within forty-five (45) days, but if it
has not done so within ten (10) days, your account should be re-credited
for the amount in question while your bank finishes the investigation.
If you need to change your arrangements
with us, AEL&P needs to receive your written request at
least three (3) working days prior to your payment date. Changes
related to your maximum payment amount and payment date can also be made
using this website. Click here to access
My Accounts. Use
your password to access your Easy Pay account information.
Your billing statement is your official notification of electronic
transactions and the status of your account.
If you are requesting e-mail notification, understand that
delivery problems can be beyond AEL&Pís control.
If you change your e-mail address,
change it using the
features on this website or contact us at
you have additional questions, call Customer Service at (907)
780-2222, or e-mail