
Payment Locations
Easy
Pay option
Levelized Payment option
Pay
by phone/internet
Special Arrangements
We have
Payment Locations all over Juneau. You may place your checks either
in the mail or in our drop boxes located at Juneau A & P, at Super Bear, or in the
overnight drop at our drive-thru. We also
take payments between 7:30 a.m. and 5:30 p.m. at our Lemon Creek office and drive-thru.
The
Easy Pay option
authorizes AEL&P to automatically debit your checking account monthly for the amount of
your bill. You choose the payment date. For more information on this
option, and for an authorization form
Click here.
A Levelized
Payment Option offers customers a way to use the summer smaller bills to develop
a credit toward the upcoming winter bills. Customers
interested in paying an equal amount each month should call us in April or May to set up
this option. Accounts with past due balances
do not qualify.
Pay
by phone/internet -- Electronic
checking, credit, debit and ATM card payments can be made through our
secure website and by calling the vendor direct. Our options currently
include:
eCheck:
This option allows you to send a check or savings account payment from your
computer. Click on the homepage eCheck icon or navigate from the
"My Account" link. From there you'll need your password to
proceed, or you can have one assigned to you that will be sent via regular
mail. Once you're in the eCheck section, simply enter your bank account information and the amount of
your payment. Your payment will be processed the following bank/AEL&P
business day. There is no fee for this service. AEL&P
Holidays
The
SpeedPay Payment Service:
This option is available if you wish to pay using VISA, MasterCharge,
Discover, debit or ATM card. The SpeedPay service is not affiliated
with AEL&P. A convenience fee of $5.95 is charged for each
transaction up to $500. This SpeedPay fee shows as a separate transaction
on your bankcard or bank statement. AEL&P cannot waive this fee.
Payments made by 2 p.m. are posted to your account the next business day.
Payments by Phone:
The SpeedPay service can be reached toll free at 1-866-734-4358.
You may use VISA, MasterCharge, Discover, debit, ATM, checking and some
savings accounts. Have your AEL&P account number and banking or
bank card account information ready. You will follow prompts to make
your payment. For more information go to SpeedPay
frequently asked questions.
Do you
need a special arrangement? Call us if you are ever
in a situation where you are having trouble paying your bill and need to make a Special
Arrangement. As long as you
maintain the payment plans we set up with you, we will extend reasonable credit. Call us at 907-780-2222 if you need
to talk to us. If a payment agreement
is written, it is your responsibility to make the scheduled payments.
Missed payments can lead to issuance of a Shut-off Notice and
potential disconnection where the account balance is either delinquent or a deposit is
outstanding. Commercial customers, please
note that payment agreements are only offered at AEL&Ps discretion.
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