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We need at least two working days to schedule reading your meter and disconnecting your service on the day you want. If another person has signed an application for service at your location, the meter will not be turned off.
If you wish to end service -- and you are not transferring service to another location -- send us a fax, an email, or a note with the following information:
Note: We do not disconnect services on Fridays, weekends, and on the business day before a holiday. Requests that involve these days will be covered on the first available business day.
Your closing bill will be mailed within a couple weeks after your meter was read and turned off. We have 30 days from the date your responsibility for the account ends to issue refund checks or unused portions of service deposits.
Email us via the contact form below.
Fax to (907) 780-3571
Come into our office.
Download Our End Services Form