Outages, surges, and other power disturbances

AEL&P continually makes system improvements designed to reduce the scope and duration of outages. However, since it is impossible to prevent all outages,  voltage fluctuations and disturbances can occur.  AEL&P is not responsible for equipment damage caused by Mother Nature, normal operations, and equipment failure. Therefore, it is important that customers understand how to protect their electronics and appliances from electrical damage. 

Customer Responsibility:

You are responsible for the safe-keeping of your equipment, including what’s inside your home as well as equipment for your electrical service entrance, which you own. If you have overhead service, this includes the masthead to your meter base and on into your service panel. You are responsible for all connections inside the service panel as well as all safety grounding. It is imperative that you have adequate power protection for your appliances and electronics, such as surge suppressors. Call 463.6303 if you need ideas on how best to protect your appliances and equipment.

A few preventative measures can go a long way in protecting your home or business.


Check your wiring and grounding.

  • Are your lights dimming or getting brighter? Is your electronic equipment acting unreliably? You may have problems with your wiring. Make sure the equipment is plugged into a grounded outlet, and have an electrician check your wiring.
  • Living in an older home? Generally, houses built before 1960 do not have a ground conductor included with their electrical outlets. In other words, there are two holes instead of three. Occasionally, people add outlets to their house so they can plug in three-prong cords, but they do not add the ground wire to the receptacle. An electrical contractor can help.
  • Check appliances for loose or damaged plugs or poor connections, and repair or replace them as needed.

Use outlet surge protectors.

These devices are installed between the appliance and the electrical outlet to prevent surges from reaching your sensitive equipment.

Protect your home or business at the panel with a panel-mounted surge protector.

By having a surge protector installed at your main circuit panel or meter, you safeguard your home’s entire electrical system. This includes wiring and appliances.

Below are two examples of whole home protection.

For office equipment and computer networks that must remain available, consider an uninterruptible power supply.

An uninterruptible power supply device — or UPS — protects computers, modems and other sensitive equipment by regulating voltage, guarding against surges, spikes, voltage sags and power outages that can cause your equipment to fail. In the event of a power outage or surge, a UPS automatically provides temporary emergency backup power from a battery. A UPS is an extra safety measure against power surges. A UPS is a relatively inexpensive way to provide backup power to computers and office equipment. UPS devices for home applications are “plug and play” and easy to install yourself.

Have questions?

Give our energy guy, Alec Mesdag, a call at 463.6303. He can help.

  • Shopper’s Guide to Home Power Protection brochure: (PDF)