AEL&P customers experiencing a COVID-related financial hardship that affects their ability to pay their electric bill must complete a COVID financial hardship form and return it to AELP to avoid an interruption in electric service. Customers can contact our credit department at or 907-463-6305 for more information and to complete the necessary form.

Effective October 1, AEL&P will resume non-payment disconnection of customers with past due balances who have not provided a completed COVID financial hardship form to AEL&P.

Financial Hardship forms:

  • Residential Financial Hardship Form: (PDF)
  • Commercial Financial Hardship Form: (PDF)

If you have questions on the financial hardship forms above contact Shelah, our credit counselor at or 907-463-6305.