Outage Alerts

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Updated on: 02-16-2024 at 7:23:AM
We have patrolled the line and haven’t found an obvious cause. We have re-energized the transmission line that tripped off and are bringing back feeders (areas) one at a time now. It will take about 20 minutes to get all customer back on.
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Updated on: 02-16-2024 at 6:42:AM
We have an outage affecting Auke Bay, parts of Back Loop, and all customers out the road. Crew is responding.
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Updated on: 02-05-2024 at 12:55:PM
We have a few spans of line down near the Lena Cove entrance. All customers north of Lena are impacted. Crews are working on repairs. ETA on restoration is an hour or so unless they encounter issues.
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Updated on: 02-05-2024 at 12:55:PM
We have an outage affecting customers out the road. Crew is responding.
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Updated on: 02-04-2024 at 10:15:PM
Power is back on to Men Pen/Engineers Cutoff area.
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Updated on: 02-04-2024 at 8:56:PM
Mendenhall Pen and Engineers Cutoff outage caused by tree in line. ETA on restoration is about an hour.
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Updated on: 02-04-2024 at 8:56:PM
We have reports of an outage in the Mendenhall Peninsula and Engineers Cutoff area. Crew is responding.
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Updated on: 01-29-2024 at 12:19:PM
Outage affecting downtown area. crew is responding.
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Updated on: 01-29-2024 at 8:43:AM
We've located the cause of the outage. A tree fell into a transmission line in the Salmon Creek area. The crew will need to cut power to about 30 customers in the Glacier Highway, Channel Vista Drive area between Salmon Creek and downtown to safely remove the tree. Power should be out for less than an hour.
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Updated on: 01-29-2024 at 7:37:AM
Outage affecting downtown and thane road. Crews are patrolling the line now to find the cause.
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Updated on: 01-23-2024 at 6:29:PM
Our lobby will be open 10 am to 3 pm tomorrow (1/24). To report an outage (24/7) text the word OUTAGE to 55050 or call 970.586.AELP(2357). For non-urgent service needs please email service@aelp.com.
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Updated on: 01-23-2024 at 3:02:PM
Power restoration to Mendenhall Peninsula/Engineers Cutoff is going to take a few hours. A tree took out part of the line.
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Updated on: 01-23-2024 at 2:16:PM
We have a couple outages happening: one in the Mendenhall Loop area as well as Mendenhall Peninsula and Engineers Cutoff. Crews are responding.
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Updated on: 01-23-2024 at 6:45:AM
We have an outage affecting the Frank Maier and Wildmeadow area. Crew is responding.
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Updated on: 01-04-2024 at 2:53:PM
3 pm: repairs are complete and power is back on to the airport/valley area.
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Updated on: 01-04-2024 at 2:51:PM
Crew has to open Airport 3 feeder one more time to complete the repair. Power will be restored quickly. Thank you for your understanding.
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Updated on: 01-04-2024 at 2:51:PM
As a result of the pole fire, there are a few locations in the Industrial Blvd area still without power while repairs are underway.
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Updated on: 01-04-2024 at 2:21:PM
Power is back on to the airport/valley area.
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Updated on: 01-04-2024 at 2:11:PM
Our crew had to take an emergency outage in the airport/valley area due to a pole top fire. Power will be restored as soon as the fire is under control and it is safe to do so.
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Updated on: 12-23-2023 at 7:09:PM
Power is out to the Methodist Camp and Eagle Beach area. Crews are responding. Keep cell phones charged — we may see more outages with this wind. Stay safe and warm.
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Updated on: 12-12-2023 at 9:20:PM
Power is back on to Point Lena Loop Road. Cause of the outage was a tree.
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Updated on: 12-12-2023 at 8:34:PM
Outage affecting customers on Point Lena Loop Rd. Crew is responding.
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Updated on: 12-12-2023 at 8:08:PM
We need to temporarily cut power to Teslin and Atlin in the valley to repair a broken pole.
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Updated on: 12-12-2023 at 2:30:PM
Power is back on to folks out the road. Maybe hold off on resetting those stove clocks for a bit. It’s still quite windy so we’re not out of the woods yet.
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Updated on: 12-12-2023 at 1:51:PM
1:45pm Out the road outage update: crew is about 2/3 of the way done with the repairs. Power should be on within the next hour or so.
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Updated on: 12-12-2023 at 12:50:PM
Out the road outage update: a tree broke the top off of one of our poles in the Lena Cove area. Crew is working to make repairs as quickly as possible but this one might take a while.
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Updated on: 12-12-2023 at 12:08:PM
We have a new outage out the road. Crews are responding.
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Updated on: 12-12-2023 at 11:09:AM
These high winds are expected to last through the night. Additional outages are likely. Stay prepared.
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Updated on: 12-12-2023 at 11:09:AM
We have a smaller outage caused by another downed tree on Stephens Spur Road. Crews are working to restore that outage now.
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Updated on: 12-12-2023 at 11:02:AM
Power is restored out the road.
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Updated on: 12-12-2023 at 9:15:AM
Out the road update: A tree took out a few spans of line near Lena Loop Road. Crews are onsite. Outage will likely take a few hours to restore.
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Updated on: 12-12-2023 at 8:40:AM
We’ve got a power outage affecting customers out the road. Looks like everyone from Lena north including Tee, Cohen, Amalga etc. Crew is on the way.
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Updated on: 12-11-2023 at 10:55:AM
Douglas outage update: Outage was caused by a commercial vehicle making contact with our power lines. Thankfully no one was injured. Power is expected to be restored within the next half hour or so.
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Updated on: 12-11-2023 at 10:09:AM
We've got an outage affecting customers in Douglas. Crews are responding.
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Updated on: 12-10-2023 at 8:54:PM
Power is back on to the Frank Maier Dr and Wildmeadow Lane area.
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Updated on: 12-10-2023 at 7:38:PM
Outage affecting Frank Maier Dr and Wildmeadow Lane area. Crew is responding.
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Updated on: 12-05-2023 at 8:58:AM
Power is back on to all North Douglas customers.
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Updated on: 12-05-2023 at 7:51:AM
The crew had to cut power to additional homes to complete the repairs safely. This is part of the same outage in North Douglas. Power will be back on as soon as repairs are made.
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Updated on: 12-05-2023 at 7:22:AM
Sundown Dr. (North Douglas) outage. Crews are on the way. A tree took out some lines. Will likely take a few hours to repair.
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Updated on: 11-20-2023 at 8:59:PM
We are aware that folks in Douglas Harbor are having power issues. Our crews have been in touch with the harbor department and the issue appears to be on the harbor side, and not with AELP’s equipment.
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Updated on: 11-20-2023 at 11:50:AM
AELP will be closing at 2pm today to ensure our staff can get home safely. Stay safe and warm. Our crew remains at the ready to respond to any outages.
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Updated on: 11-20-2023 at 9:01:AM
Update to the downtown and Thane Road outage: We expect power to be restored within the next 30 minutes.
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Updated on: 11-20-2023 at 8:34:AM
We have an outage affecting downtown area and thane Road area. Crews are responding.
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Updated on: 10-31-2023 at 6:52:PM
All power has been restored to the back loop area.
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Updated on: 10-31-2023 at 5:54:PM
We’ve got an outage in the back loop area of town. Crews are responding.
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Updated on: 10-27-2023 at 8:44:AM
We have a quick unplanned outage at the Hooter Lane condos that will occur sometime this morning. The outage should only be a few minutes in duration. It is necessary to complete a repair.
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Updated on: 10-26-2023 at 1:23:PM
Power is back on to Long Run and McGinnis. Outage was caused by a squirrel who got a bit too curious. :( #RIP
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Updated on: 10-26-2023 at 1:05:PM
We have a small outage affecting Long Run and McGinnis. Crews are responding.
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Updated on: 10-11-2023 at 7:51:PM
We are currently experiencing an outage in the Twin Lakes area. Crews are responding.
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Updated on: 10-09-2023 at 5:14:PM
Power to Mendenhall Peninsula is back on.
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Updated on: 10-09-2023 at 5:12:PM
Outage updates: Back Loop outage is restored. Mendenhall Peninsula should be another 30 minutes. And crew is still working on some other small issues caused by the wind. If you are without power text OUTAGE to 55050 or call 907.586.2357
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Updated on: 10-09-2023 at 3:30:PM
Reminder to stay far away from downed power lines. They may still be energized and can be deadly. Stay at least 30 feet away and report the hazard immediately to JPD or AELP.
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Updated on: 10-09-2023 at 3:30:PM
Reports of a tree in the line on Mendenhall Peninsula Road. Crew is responding.
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Updated on: 10-09-2023 at 2:09:PM
This wind is causing more issues ... we have outages occurring in the Back Loop between Montana Creek Road and Wren Drive area. Crews are responding and it's all hands on deck. This outage is expected to last a few hours. The ferry terminal/Auke Bay outage has been restored.
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Updated on: 10-09-2023 at 2:00:PM
With this wind and weather, outages are likely to occur. Be prepared. Reminder that you only need to report the outage if you are the only home involved, if you have information about the cause of the outage, or if it's been more than 15 minutes and we haven't posted about the outage online. You can now report your outage via text. Using the cell phone associated with your account, text OUTAGE to 55050.
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Updated on: 10-09-2023 at 1:27:PM
We have an outage affecting Auke Bay and Ferry Terminal area. There is a tree in the line. Crews are on the way.
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Updated on: 10-09-2023 at 9:36:AM
You can now report an outage via text. Simply text the word OUTAGE to 55050 and skip the phone call. Please note that the cell phone you are texting from must be associated with your account. You can log in to aelp.com to check if your number is on the account or call (907.780.2222) or email us (service@aelp.com) and we can check for you.
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Updated on: 10-08-2023 at 3:10:AM
All power is restored.
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Updated on: 10-08-2023 at 2:51:AM
We are beginning to bring customers back on. This outage was due to a unit at Snettisham tripping offline. The cause is not yet known. It will take about 20 minutes to get all areas (feeders) back on.
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Updated on: 10-08-2023 at 2:25:AM
We have an outage that is affecting many areas across town. Crews are responding.
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Updated on: 09-30-2023 at 3:22:PM
We need to temporarily cut power to JDHS to make a repair. Power should only be out for 10 to 15 minutes.
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Updated on: 09-07-2023 at 2:38:PM
There are no outage updates at this time.

Outages: Watt's the story?

Since Juneau is not connected to a larger power grid, all the electricity consumed in our community must be generated locally. Our power comes from renewable hydro generation, most of which comes from the Snettisham Hydroelectric Project. The rest of our hydropower is generated at our Lake Dorothy, Annex Creek, Salmon Creek, and Gold Creek Hydroelectric Projects.

But generating the power is only part of the process. The electricity then has to be delivered over transmission lines to power substations around town, and then distributed to the homes and businesses in the community.

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What causes power outages?

A variety of problems can affect the power lines. Anything that allows the electricity to find a path to ground, or allows two wires to contact each other, such as a tree or animal in the line, causes a “short circuit” or fault. When this happens, large circuit breakers automatically open the line to prevent the flow of dangerous or destructive current. When these circuit breakers open, it interrupts the flow of electricity to everyone beyond the fault. If a fault happens on our main line from Snettisham, it results in an area-wide outage. If it happens on the line serving a single home, only that home will be affected.

I've seen my lights flicker. Why is that?

Sometimes you may see the lights in your home dim or flicker momentarily. This can be caused by a fault and breaker opening in another part of the system, which briefly disturbs the electrical flow throughout the system.

Can't you do anything about power outages?

Many of our lines go through very rugged terrain, or through heavily forested areas. AEL&P works hard to prevent outages from occurring. We routinely perform seasonal tree trimming, systematic equipment inspection and replacement, transformer/breaker testing, and infrared imaging to identify potential problems before they occur. In regards to tree trimming, we are authorized to trim trees within our right of way. Quite often, however, the trees that fall into our lines (as a result of heavy wind or snow) originate outside of the right of way, which makes them inaccessible during routine tree trimming.

Preventative measures aside, the lines in our community will always be susceptible to Mother Nature, wayward critters, and even people.

Equipment

AEL&P serves more than 18,000 customers with electricity, 24/7, 365 days-a-year. The equipment that makes this happen works between 138,000 volts and 120 volts. Equipment wears out and -- when it does -- it lets us know with an outage. Some equipment may serve only a single home or business, while other equipment serves the entire city.

People

People are only human. Mistakes happen. The best examples of man-made outages include vehicles running or backing into our equipment, backhoes digging into cables, etc.

Mother nature

Weather is the big one. Heavy snow, ice storms, and high winds take their toll. Tree limbs that contact our lines will always cause some sort of interruption. That's why we contract to keep them trimmed. However, there are a lot of trees between here and our Snettisham Hydro Facility.

Customers are encouraged to protect sensitive electrical equipment in their homes and businesses with surge suppressors, and may want to consider Uninterruptible Power Supplies (UPS) for important equipment.

What should I do if there is an outage?

If the power goes out at your house, check to see if your neighbors have power. If they do, then the outage is only affecting your home and we won’t know about it until you call us. If your neighbors are also without power, the outage is probably large enough that we know about it already. In that case there is no need to call unless you have information about the specific location or cause of the outage. During all outages, we keep the community informed through our website and social media pages. This works great if you or a family member has a smartphone handy. Local media will also share our updates to keep the community informed. A battery-powered radio can keep you informed about an outage.

Our crews respond to all outages and work continuously until power is restored to all of our customers. Even though outages will always be a fact-of-life with any electrical system, rest assured that we are committed -- 24/7 -- to keeping the lights on in Juneau.

 

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